Visit Bandung Hotels

Remember the last time you’ve checked in a hotel and asked the front desk about the availability of rooms in that hotel ? I think that is one of the most important first impressions of you in that hotel.

The most disappointing thing is the part where the receptionist shows an uncertainty face (a not so sure face) while looking at his computer or book whether there is a room or not. And you go : “Come on… I don’t have much time here. Do you have a room or not ??”

This is a typical situation where the receptionist as the face of that hotel lets down a customer. He might be an elder and loyal employee for that business but the fact is that the customer just doesn’t care. All he cares about is the current information of the rooms.

So, precise, up to date information must be the up most priority of the front desk people. An easy to use information system will be much help. Always being informed also is important to know the latest customers that checked out or planned to check out. A firm answer will satisfy the customer.

They also must give good first impressions.  First good impressions on when there is a room and also a good impression when there isn’t any. This is important. Many disappointed customers has an impression that when the hotel is full is they act as if they don’t need customers.  Rejecting a customer is also a challenge.

The truth is that service business is the hardest thing to standardize. Because its people that we’re dealing with.  There was a case in a supermarket chain where because  a single cashier just did not give an extra plastic grocery bag, the customer got furious went to the media and the area manager was fired. This shows that managing service business has its challenges.

Hope this article is use full for you and your  hotel business.

Tresna